Effective Date: 22 July 2026
At National Collections, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our debt recovery, commercial collections, legal support, and related services. National Collections operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
National Collections is a Western Australian owned and operated debt recovery agency providing commercial debt collection, legal recovery assistance, process serving, credit management support, and related services to businesses across Australia. Since commencing operations in 1991, we have helped businesses recover outstanding debts through ethical, compliant, and professional recovery practices.
Depending on how you interact with us, we may collect information including:
We only collect information that is reasonably necessary to provide our services or respond to your enquiries.
We may collect personal information when you:
In some circumstances, we may also receive information from:
We use personal information to:
We only use your information for lawful purposes connected with our business activities.
Your information may be disclosed where necessary to:
We will not sell your personal information to third parties.
As part of providing commercial debt recovery services, National Collections may process personal and business information relating to debtors, clients, guarantors, directors, and authorised representatives.
Information is collected and used solely for legitimate debt recovery purposes and in accordance with Australian law and applicable privacy obligations.
Our website may use cookies and similar technologies to:
You may disable cookies through your browser settings; however, some features of the website may not function correctly.
Our website may contain links to external websites or use third-party services including:
These third-party providers maintain their own privacy policies, and we encourage you to review them before providing personal information.
We take reasonable steps to safeguard personal information from:
Security measures may include:
While we implement appropriate safeguards, no online transmission can be guaranteed as completely secure.
We retain personal information only for as long as necessary to:
When information is no longer required, it is securely destroyed or de-identified where appropriate.
You may request access to personal information we hold about you.
If any information is inaccurate, incomplete, or outdated, you may request that it be corrected.
Requests should be submitted using the contact details below.
Where permitted by law, we may send information regarding our services.
You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions included in our communications.
Our services are intended for businesses and commercial clients. We do not knowingly collect personal information from children through our website.
Generally, personal information is stored and processed within Australia. If information is transferred overseas for legitimate business purposes, appropriate safeguards will be implemented to comply with Australian privacy laws.
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or website functionality.
The latest version will always be available on this website.
If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact:
National Collections
Level 1, 10 Nash Street
Perth WA 6000
Phone: (08) 9202 1000
Mobile: 0417 957 443
Email: sales@nationalcollections.com.au
Website: https://www.nationalcollections.com.au/
