The debt recovery process starts with reviewing the debt, contacting the debtor, negotiating payment, arranging settlements where appropriate, and only considering legal action when all reasonable recovery attempts have failed.
Once you decide which package best suits your requirements, an Authority of Service document is required. This will be forwarded by email for your approval and signature. The documents required will depend on the chosen package.
If you choose an annual registration, our staff are happy to help with any questions you may have, feel free to call us anytime.
Your Account Manager will act on instructions, once the debt recovery process begins, your debt will be subject to commission only on collection.
Legal action is a last resort at National Collections. If your Account Manager has exhausted all areas of the collection process, legal action may be offered as the next step in attempting to recover the outstanding account. Costs involved for GPC (summons) will be discussed. You may discuss your file with our experienced legal department regarding procedures involved and ongoing actions.
The debt recovery process involves recovering unpaid business debts through professional communication, negotiation, and payment arrangements. If voluntary payment cannot be achieved, legal action may be considered after discussing the available options with you.
The timeframe varies depending on the debtor’s circumstances, the amount owed, and their willingness to cooperate. Some debts are resolved within days, while more complex matters may take several weeks or longer if legal action becomes necessary.
To begin the recovery process, you should provide supporting documents such as:
Providing accurate documentation helps us assess the claim and begin recovery promptly.
Yes. National Collections assists businesses with recovering unpaid commercial debts across a wide range of industries, including construction, manufacturing, wholesale, transport, healthcare, professional services, retail, and many other sectors.
Absolutely. Maintaining professionalism throughout the recovery process is a priority. Our experienced debt recovery specialists communicate respectfully while working to secure payment and preserve valuable business relationships wherever possible.
If a debtor disputes the amount owed, we review the available documentation and work with both parties to understand the nature of the dispute. Where appropriate, we can recommend the most suitable course of action to help resolve the matter.
In many cases, yes. However, debt recovery options may depend on the age of the debt and the applicable limitation periods under Australian law. Contact us with the details of your matter so we can assess your options.
National Collections can assess debts of various sizes. Whether you have a single overdue invoice or multiple outstanding accounts, we can discuss the most suitable recovery strategy for your business.
Yes. While we are based in Perth and specialise in Western Australian businesses, we can also assist with debt recovery matters involving debtors located throughout Australia.
We provide debt recovery services for businesses across many industries, including:
With over 35+ years of industry experience, National Collections provides professional debt recovery services tailored to Australian businesses. Our proven recovery process, experienced team, and commitment to professional communication help businesses recover outstanding debts while protecting valuable commercial relationships.
