FAQs

business people in discussion

Credit collection advice

Here at National Collections, we have been in the credit collection and debt recovery business for almost 25 years, and our team has a combined total of 135 years’ experience in the industry. As such, we have a wealth of knowledge across all aspects of debt collection and can tailor a package to suit your exact requirements.

For your convenience, we have posted some of our most frequently asked questions and their answers below. If you’d like to know more about our services or the debt collection process, simply give us a call today.

In our business we get asked lots of questions each day, some of the most frequently asked questions would have to be: 

Q.  How will you get my debtor to respond to you, when he won’t respond to me?

A.  National Collections is a licensed and bonded Debt Collector and our letterhead states this.  The information has immediate visual impact. We can state that we are Debt Collectors, where you cannot. The typical perception of this is Debt Collector – Bad Credit Rating. 

Q. Can I pass the cost of the collection commissions onto my debtor?

A. A Debt Collection Agency can pursue the cost of collection commissions and charges, only if your debtor has signed a contract or terms and conditions agreeing to this, prior to the debt being incurred. (Ask about our sample Credit Application form when you contact us).

Q. How can I check the credit worthiness of a potential client, before I grant them credit?

A. Once you register with National Collections for one of our annual packages, you will receive information regarding registration to Veda Advantage. This is for all your credit reporting and default listing for unpaid debts. Veda is a data analytics business. They are the leading provider of credit information and analysis in Australia and New Zealand. If you have a bad credit rating, it is listed with Veda. 

Q. When do I hand my debt over to a debt collector?

A. When an account has exceeded your terms of trade it can be handed over for collection.

Q. Do I contact the debtor once I hand the debt over for collection?

A.  Once your account is handed over to your Account Manager for collection, do not contact your debtor. However if your client/debtor makes payment or contacts you direct, make sure your Account Manager is aware. This information will assist in keeping your file up to date and avoid any confusion which may arise. 

Call our experienced team on 08 9202 1000 today to find out more.

No Collection = No Commission

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Contact Us

Phone:  08 9202 1000

After Hours Mobile:  0417 957 443

After Hours Mobile:  0417 905 402

Fax:  08 9227 8062

Email:  sales@nationalcollections.com.au

Address: Level 1, 10 Nash Street (Piccadilly Square South) Perth WA 6000

Postal Address: PO BOX 8461, Perth Business Centre WA 6849

Operating Hours

Monday to Friday 8:30am - 5:00pm

Areas Covered: Perth Based - Collect Australia Wide

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